Microsoft Dynamics 365 and Unified Service Desk

NEIL PARKHURST (MVP)

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CRM Certifications

Tips / experiences on passing CRM certifications

MB2-717 Certification: (Microsoft Dynamics for Sales) – Goals

As I prepare for my Dynamics 365 certification in sales (MB2-717), I am creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB2-717 exam. In this post I will explain goals.

7 days ago April 14, 2018 in MB2-717: Dynamics 365 Sales.

MB2-717 Certification: (Microsoft Dynamics for Sales) – Currencies

As I prepare for my Dynamics 365 certification in sales (MB2-717), I am creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB2-717 exam. This time I will cover the concepts around currencies.

7 days ago April 14, 2018 in MB2-717: Dynamics 365 Sales.

MB2-717 Certification: (Microsoft Dynamics for Sales) – Sales Territories

As I prepare for my Dynamics 365 certification in sales (MB2-717), I am creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB2-717 exam. This time I will cover the concepts around sales territories.

1 week ago April 12, 2018 in MB2-717: Dynamics 365 Sales.

MB2-717 Certification: (Microsoft Dynamics for Sales) – Competitors

As I prepare for my Dynamics 365 certification in sales (MB2-717), I am creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB2-717 exam. This time I will cover the concepts around competitors.

1 week ago April 11, 2018 in MB2-717: Dynamics 365 Sales.

MB2-717 Certification: (Microsoft Dynamics for Sales) – Sales Literature

As I prepare for my Dynamics 365 certification in sales (MB2-717), I am creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB2-717 exam. This time I will cover the concepts around sales literature.

2 weeks ago April 10, 2018 in MB2-717: Dynamics 365 Sales.

MB2-717 Certification: (Microsoft Dynamics for Sales) – Sales Process Introduction

As I prepare for my Dynamics 365 certification in sales (MB2-717), I am creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB2-717 exam. This time I will introduce the sales process.

2 weeks ago April 8, 2018 in MB2-717: Dynamics 365 Sales.

MB2-717 Certification: (Microsoft Dynamics for Sales) – Customer Records

As I prepare for my Dynamics 365 certification in sales (MB2-717), I am creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the MB2-717 exam. This time I will look at the topics mentioned under the heading “Manage customer records”.

April 6, 2018 in MB2-717: Dynamics 365 Sales.

MB2-717 Certification: (Microsoft Dynamics for Sales) – Introduction

I am about to begin revising for the MB2-717 exam! As I prepare for the exam I plan to create blog posts covering all aspects of my revision, hopefully they will help others preparing for this exam

April 4, 2018 in MB2-717: Dynamics 365 Sales.

MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Field Service, Returns

As I revise for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this exam. In this post I will look at the Field Service returns.

March 18, 2018 in MB2-718: Dynamics 365 Customer Service.

MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Field Service, Inventory

As I revise for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this exam. In this post I will look at inventory.

February 27, 2018 in MB2-718: Dynamics 365 Customer Service.

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NEIL PARKHURST

I am a UK based Microsoft Dynamics CRM functional consultant with 25+ years experience in IT. I’ve worked for a mixture of major companies in financial services, manufacturing and telecoms, as well as Microsoft Gold Partners. I have a software development background and I first came to Dynamics CRM around 2007.

I have worked on multiple implementations using CRM 3.0, CRM 4.0, CRM2011, CRM2013, CRM2015, CRM2016 and Dynamics 365.

I have been heavily involved with Unified Service Desk. Plus more recently I’ve also been working with Field Service and Project Service Automation.

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