USD – Search (with UCI)

Recently I have started to work with the new feature with have in Unified Service Desk 3.3 that supports Microsoft’s Unified Client Interface (UCI). As I find differences or tips I will create short blog posts. In this post I will cover how the category or relevance search is loaded in UCI.

USD – Unified Client Interface

With the release of version 3.3 of Unified Service Desk we now have support for the Unified Client Interface (UCI). I have started to experiment with this! In this post I will try to give you an overview of some of the key points I have found which you might want to be aware of.